FEDERAL LOAN SERVICER CONTACT INFORMATION
SERVICER ANNOUNCEMENTS
- Second Quarter’s Customer Service Performance Results (posted 3-26-2015)
- First Quarter’s Customer Service Performance Results (posted 3-26-15)
- Servicing Transition to Navient Completed on October 13, 2014 (posted 10-15-2014)
- Navient Begins Servicing on October 13, 2014 (posted 10-2-2014)
- Customer Service Performance Results and Allocation Information (posted 9-11-2014)
- Quarterly Customer Satisfaction Surverys Begin December 2, 2013 (posted 11-25-2013)
- Complete Closure of Direct Loan Servicing Center (ACS) Contact Center Effective November 16, 2013 (posted 11-15-2013)
- Federally-Owned Loan Transfer Initiative Planned for October 2013 – March 2014 (posted 10-18-2013)
- Direct Loan Servicing Center Transfer Update and Closure Plant (posted 8-16-2013)
- Additional Federal Loan Servicer Team Changes (posted 7-26-2013)
- Third Quarter’s Customer Service Performance Results (posted 6-13-2013)
- COSTEP Joins Federal Loan Servicer Team (posted 2-1-2013)
- EDGEucation Loans Joins Federal Loan Servicer Team (posted 2-1-2013)